Consumer Data Privacy Policy

Mixed Media Art Supplies is strongly committed to protecting your privacy and the security of your personal information. We do not collect personal or business information of any visitors to www.mixedmediaartsupplies.com unless it is voluntarily provided.

Mixed Media Art Supplies will not disclose any personal information except for when required by law. You have the right to inspect, update and or delete your details at any time.

QUICK QUESTIONS

What information does www.mixedmediaartsupplies.com  collect?

When you browse www.mixedmediaartsupplies.com  you do so anonymously.  You do not have to sign in or be a member of Mixed Media Art Supplies to be able to browse around on www.mixedmediaartsupplies.com .

Only when you place an order we need to know your name, email address, mailing address, payment details and preferably a contact number (not necessary).  This information allows us to process and fulfill your order professionally and successfully.

Your contact number and email address will only be used to notify you of your order status and is kept in a secure file.

What happens to my information collected?

When you choose to enter information whilst browsing www.ishopdirect.co.nz, we receive and hold that information for (but not limited to) the following reasons:

  • Any information you provide us to personalize your experience with Mixed Media Art Supplies;
  • Your name, address and products ordered for shipping instructions;
  • Your email and contact number in order to provide tracking details;
  • Your feedback in order to improve our service to you;
  • Your details when you purchase a gift card in order to replace lost/stolen vouchers and gift cards;
  • Contact information completed on forms to enter competitions in order to ship prices won;

We do not receive or hold your credit card details.

We will not sell, trade, rent, or give individually identifying information to any third parties.  It stays safely with us in order for us to provide you with the best possible online shopping experience.

What happens to my credit/debit visa card details?

We do not receive or hold your credit card details.

Mixed Media Art Supplies uses DPS (Payment Express) who is a Certified Solutions Provider (CSP) and are fully AIS PCI DSS compliant. When you place an order on www.mixedmediaartsupplies.com DPS receive and process your credit card payments in the www.mixedmediaartsupplies.com shopping cart via a secure server.

DPS manages all card transactions except purchases made via PayPal, which is secured by its own SSL certificate.  Your credit card details are stored by DPS and only transmitted to the appropriate credit card agency or bank for processing.  All information is encrypted before it is transmitted using secure SSL technology.

Mixed Media Art Supplies never have any access to your full credit card number at any time during this process.

Once your credit card is processed we are provided with the last four digits of your credit card only for our records and this information is only used in the event where a refund have to be processed. By law any purchase made in New Zealand can only be refunded onto the original card used which is an added measure of security for your credit card.

Do you use cookies on www.mixedmediaartsupplies.com?

Yes we do.  This feature ensures www.mixedmediaartsupplies.com ‘remembers’ you on your next visit to us.

Your visits will be more personal and user friendly.  This also ensures faster browsing and uploading of pages which will make your next visit to our site so much faster and more enjoyable.

What about any Third Party links on www.mixedmediaartsupplies.com?

Occasionally, at our discretion, we may include, advertise or offer Third Party products or services on www.mixedmediaartsupplies.com.  These Third Party companies have independent privacy policies.

As part of our ‘behind-the-scenes’ customer service to you, we sign agreements with these Third Party companies before endeavouring into any joint venture.

We seek to protect the integrity of www.mixedmediaartsupplies.com at all costs and welcome any feedback about our Affiliates and any Third Party associated with Mixed Media Art Supplies.

What if I am uncomfortable with ordering or paying online?

If for any reason at all you prefer not to order online or have difficulties paying online, you are welcome to do a direct deposit into our bank account.  If you need any assistance with this, please contact us.

We are here to help.

How can I contact Mixed Media Art Supplies?

We do prefer to communicate electronically either via email or by posting notices on www.mixedmediaartsupplies.com.  This is not because we are dodgy at all.

The fact is that we are a busy bunch and in order to save extra costs that would have been added to the price tags of our products, we do not have a call centre or a 0800 Mixed Media Art Supplies number.  You can however comment on every page, leave a comment on our Facebook page or email our Support Team directly at info@mixedmediaartsupplies.com.

Most questions are answered in our Frequently Asked Questions and this should be the first port of call.