TERMS

Terms & Conditions

We have taken the time to make your shopping experience with Mixed Media Art Supplies as pleasurable and painless as possible.  If you are reading this page, there must be something that’s not clear to you.  We are aware that reading through lengthy T&C’s can drive you up the wall.

Either follow one or more of the links below or better still, scroll down for an impressive list of frequently asked questions which will hopefully put your mind at ease.

If you have any questions other than that listed here, please contact us through our Contact Us page.  One of our fabulous Customer Care Team will follow up with you within 24 hours.

Frequently Asked Questions

Who is Mixed Media Art Supplies?

Mixed Media Art Supplies is a privately owned New Zealand company based in Auckland.  As an artist and complete craftoholic, I know very well how hard it is for artists to ‘make it’ out there in the ‘real’ world.  It would be so much more compliant to just find a normal job and make a day to day living.  But will I be happy and content?  Never!

I have to art. Daily and until way past midnight on occasion.  But life is not all play, is it?

With an extensive background varied from customer service, sales, marketing, advertising, merchandising, scrapbook tutor, interior decorator and many more fields, I have spent relentless hours researching and negotiating to bring you Mixed Media Art Supplies as it is today.  As always – a work in progress.

Most of the products listed on Mixed Media Art Supplies are sourced locally, many handmade.  I believe in helping others that are in a similar situation as what I’ve been a few times before.

Read more on the About Us page and follow me on Facebook to get involved in our community.  We welcome your comments, reviews and continuous support.

Can I purchase items from Mixed Media Art Supplies and have it delivered to someone as a gift?

Yes. Mixed Media Art Supplies offers a FREE wrapping service which includes a tag with your personal message printed on.  Only the packing slip (with no prices listed) is included in gift orders.  Simply enter a message for the tag along with the recipient’s name and the correct delivery address and we will see to the rest.

When you get to the checkout page, please provide us with the correct delivery address of the recipient entered at the special delivery notes.  This is also the space to use for your special message to the recipient.

Please note that this service is a gesture of gratitude towards our loyal customers.  We will not accommodate free gift wrapping for more than 6 items per order.  If you are a company purchasing gifts for employees or in need of bulk gift wrapping, please contact us prior to placing your order to discuss the options available.

What forms of payment do you accept?

Mixed Media Art Supplies accepts all major Credit and Debit Visa Cards for purchases via Secure Online Shopping provided by DPS (Direct Payment Solutions).  We also accept Internet Banking Transfers, Paypal payments as well as Direct Bank Deposits.

If you choose Internet Transfers or Direct Bank Deposits, please keep the following in mind:

  • Use your order number as a reference;
  • Your order will only be processed once the funds have cleared in our bank account, which could stall the delivery of your item/s.

How much will delivery cost?

The delivery fees are absolutely FREE OF CHARGE New Zealand wide (excluding rural areas) for all orders over $60.00.  For more details on delivery fees, please read our Shipping Policy.

Is there an additional charge for rural deliveries?

No delivery fee will be charged for any rural addresses with all orders over $90.00.  All other rural deliveries will incur a flat rate shipping charge of $9.30.

For more details on delivery fees, please read our Shipping Policy.

Do you deliver to a P O Box address?

No, we do not deliver to a P.O. Box because all of our deliveries are secure and traced until the item is safely in your hands.  Most parcels need a signature on receipt.

If however this proves to be a problem for you, please contact our Customer Service Team to make alternative arrangements to suit your individual needs.  We are here to help.

How will my parcel arrive?

Please read our Shipping Policy for full details on packaging and delivery times.

How long will it take for my order to arrive?

Products in stock will be shipped out within 24 hours of placing your order and receiving payment. Please read our Shipping Policy for full details on packaging and delivery times.

Can I track the status of my order?

As soon as we ship your parcel, you will receive a tracking number via email.  Please ensure that we have your correct email address.  This email will provide you with a direct link to the courier company used and full instructions on how to track your parcel until it arrives at your doorstep.

How do I return something I have purchased from Mixed Media Art Supplies?

We want you to be happy with all your purchases from Mixed Media Art Supplies.  If you have any queries about returning an item – please refer to our Refunds & Return Policy for more information.

What do I do if the item I ordered arrived damaged?

In this unfortunate event, please follow our guideline as stipulated in our Refunds & Returns Policy.

Can I use gift vouchers on Mixed Media Art Supplies?

Yes!  Our gift vouchers are designed for online use only.  Simply enter the unique code on your gift voucher in your basket whilst placing your order and the discount applicable will show immediately.

If you have lost a gift voucher or are having any problems with using a gift voucher online, please contact our Customer Care Team immediately.  We are here to help.

Do you have a store?

No, we do not have a brick and mortar store.  We keep our expenses to the minimum so that we can continue to bring you the lowest prices guaranteed. 100% of our focus is on getting your products to your front door and provide you with excellent customer service.

No need for a store at this stage, we might change that in future….watch this space.

Are your products authentic?

Yes, we are the authorized distributors for products we sell on Mixed Media Art Supplies. Many of our products are manufactured in other countries, so yes – we do a lot of branded and non-branded imports.

We always source stock locally first and if there is a local manufacturer, we will buy directly from them.  Because we cut out all of the “middle men” like distributors and wholesalers, we can continue to bring you the best prices.  That’s exactly where our holding company, iShopDirect Ltd idea, come from!

Does the price you see include GST?

Unless otherwise stated on the product listing and in our invoice for the products, we will bear the cost of goods and services tax payable under the New Zealand Goods and Services Tax Act 1985 (“GST”) on products you purchase from Mixed Media Art Supplies.

We will not burden or annoy you with unnecessary surprises at the checkout.

What if I cannot find what I am looking for?

The search facility on Mixed Media Art Supplies will help you find what you are looking for on our extensive product range.

If however you cannot find what you are looking for, please contact our Customer Care Team and we will endeavor to source the item for you.  Please remember that in order to keep our prices affordable, we do shop in bulk.

Can I have goods sent to an overseas address?

We do not currently dispatch orders to addresses outside of New Zealand – this might change in future, so let’s keep you updated by signing up for our FREE newsletter.  If you have any special requests though, please contact our Customer Care Team and we will look at your request on a personal basis.

We are here to help.

Can my parcel be left on my door step if I am not home?

Sorry, no.  We operate a very secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery.  The courier company will not leave a parcel at your doorstep if no one is able to sign for it.

Please read more about delivery procedures HERE in order to eliminate any misunderstandings.

Is the products on Mixed Media Art Supplies under warrantee?

Warranties may vary between products. If any item purchased from Mixed Media Art Supplies is faulty, we will meet our obligation to provide a remedy under the New Zealand Consumer Guarantees Act.

Can the color of an item be different from the Mixed Media Art Supplies website to the item that I will receive?

Although our Online Web Designer Team try their absolute best to ensure the color in the image is an accurate representation of the color of the product, the item can appear slightly different depending on the screen and resolution you are viewing it on.

Do you offer a layby service?

This is an avenue that our Team at Mixed Media Art Supplies is looking into it at this very moment.  We will keep you posted in our Blog when the layby service becomes available.

Subscribe to our FREE newsletter to keep up to date with the latest developments on Mixed Media Art Supplies with special offers and the latest products and services available.

How can I contact Mixed Media Art Supplies?

Our Customer Care Team can be contacted on info@mixedmediaartsupplies.com or via our contact form.

One of our Team Members will respond to any requests or queries within 24 hours.

Full Terms & Conditions

The hard core Legal stuff

Legal

Welcome to Mixed Media Art Supplies. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our other policies listed under Services govern Mixed Media Art Supplies’ relationship with you in relation to this website.

These terms and conditions apply to the use of www.mixedmediaartsupplies.com.

In these terms and conditions, “we”, “our”, “us” means Mixed Media Art Supplies management and staff and “you” means a visitor to www.mixedmediaartsupplies.com or customer of Mixed Media Art Supplies.

By using this website, you acknowledge that you are bound by these terms and conditions.

  1. Changes to this website

We may change the information on this website, including our Terms & Conditions, at any time. By continuing to use this website after any changes have been made, you acknowledge that you will continue to be bound by our terms and conditions.

  1. Liability

You use this website at your own risk. We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of this website or of any linked website or your use of, or reliance on, information contained on or accessed through this website or any linked website.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We exclude any condition or warranty that could be implied into our terms and conditions (but only to the extent that this is allowed by law).

  1. Intellectual property and our other rights

We hold all copyright and other intellectual property rights on this website. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

You may not use the information on this website or reproduce it (electronically or in hard copy) for your personal or professional use without written consent from the management of Mixed Media Art Supplies.

All trademarks reproduced in this website, which are not the property of, or licensed to Mixed Media Art Supplies, are acknowledged on the website.

We reserve the right, in our sole discretion and at any time, to replace or amend these terms and conditions. We will try to give you notice of any of these matters on www.mixedmediaartsupplies.com.

  1. Links from this website

On occasion this website may link to other websites. These links are provided for your convenience only to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Our privacy policy, terms of condition and standard code of ethics do not apply to any linked website.

  1. Links to our Website

You may not create a link to this website from another website or document without prior written consent from the management of Mixed Media Art Supplies. If you create a link to this website you remain fully responsible for any direct or indirect consequences of that link.

  1. Privacy Matters

Please read our Consumer Data Privacy Policy for more information.

  1. Personal Information

You are responsible for keeping your login information, including your email address and password, secret and secure.

You are furthermore also responsible for your credit card details.  It is your responsibility to remain in possession of your credit card at all times and not allow any unauthorized persons to use your information.

Mixed Media Art Supplies will take all possible legal precautions via and with the full assistance of DPI (Payment Express) to ensure your credit or debit visa card details remains encrypted and secure whilst shopping on www.mixedmediaartsupplies.com.  We can however not protect you against fraudulent or unauthorized use of any bank cards or any other forms of payments.

If you suspect your credit card or other secure information has been misused, please contact your banking facility as soon as possible.  If you suspect that a purchase has been made on www.mixedmediaartsupplies.com. without your consent on your credit card, please contact our support team here. We are here to help.

  1. General information

The content of this website is for your information only.  We take pride in our hard work and aim to make sure that the information on this website is accurate and up to date, but we do not guarantee that the information we provide is reliable, accurate, or suitable for your personal requirements.

By using any services offered, enter any competitions or give aways or purchasing any product from and advertised on www.mixedmediaartsupplies.com you agree to our full terms and conditions.

Use of this website is governed by the laws of New Zealand.